by Michala Dinkle
April 22, 2021


GRAND RAPIDS, Mich. — While the world was largely distracted by the COVID-19 pandemic, Mike Mosele saw an opportunity to sharpen his focus and keep Amway Grand Plaza at the top of its industry.

Mosele, the director of Engineering at the Hilton property, realized that the hotel’s laundry facility would benefit from more efficiency and reliability. The existing ironer was underperforming on quality and production and did not offer the redundancy the property needed. “The Amway Grand Plaza has an impressive amount of food and beverage outlets, which include big names like Ruth’s Chris and Wolfgang Pucks,” says Mosele. “So, we need a laundry operating system with significant redundancy that not only passes our standards, but also passes our partners’ standards.”

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